:root{--color-bg:#040e1a;--color-card:#0c1926;--color-ink:#edf2f8;--color-muted:#8d9aa8;--color-label:#69737d;--color-border:#273442;--color-accent:#00d1db;--color-accent-hover:#68e4ea;--color-accent-ink:#0b1723;--color-support:#b28fef;--status-warning-bg:#322000;--status-warning-border:#704e00;--status-warning-ink:#e0bf89;--status-success-bg:#092c13;--status-success-border:#236436;--status-success-ink:#9fd3a9;--status-error-bg:#3c1715;--status-error-border:#8c3432;--status-error-ink:#f3bfba;--font-heading:"Sora", system-ui, sans-serif;--font-brand:"Poppins", system-ui, sans-serif;--font-body:"Manrope", system-ui, sans-serif}@supports (color:lab(0% 0 0)){:root{--color-bg:lab(3.63308% -.911936 -8.13103);--color-card:lab(8.25978% -2.05818 -10.9272);--color-ink:lab(95.3516% -1.09163 -3.57015);--color-muted:lab(62.849% -2.53645 -8.82813);--color-label:lab(47.7753% -2.03165 -7.06356);--color-border:lab(21.0556% -2.51664 -10.3939);--color-accent:lab(75.922% -46.8282 -19.1842);--color-accent-hover:lab(83.6712% -34.5341 -14.2326);--color-accent-ink:lab(7.14007% -1.78304 -10.1929);--color-support:lab(65.6055% 28.424 -43.8063);--status-warning-bg:lab(14.1379% 6.83589 22.6975);--status-warning-border:lab(36.1744% 11.209 50.2841);--status-warning-ink:lab(79.2399% 6.57946 32.0331);--status-success-bg:lab(14.914% -18.1314 11.9719);--status-success-border:lab(37.46% -30.1831 19.8887);--status-success-ink:lab(80.1681% -23.7981 15.3161);--status-error-bg:lab(13.5712% 18.8155 10.7812);--status-error-border:lab(35.0104% 37.7494 22.1378);--status-error-ink:lab(82.0388% 18.4908 10.0508)}}*{box-sizing:border-box}html,body{margin:0;padding:0}body{font-family:var(--font-body);color:var(--color-ink);background:var(--color-bg);-webkit-font-smoothing:antialiased}a{color:var(--color-accent);font-weight:600;text-decoration:none}a:hover{color:var(--color-accent-hover);text-decoration:underline}h1,h2{font-family:var(--font-heading);margin:0 0 1rem}h2{margin:0 0 .75rem;font-size:1.15rem}.topbar{border-bottom:1px solid var(--color-border);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;padding:18px 32px;display:flex}.topbar-left{align-items:center;gap:28px;display:flex}.topbar-brand{align-items:center;gap:10px;display:flex}.topbar-brand:hover{text-decoration:none}.topbar-wordmark{font-family:var(--font-brand);letter-spacing:-.01em;font-size:17px;font-weight:800}.topbar-wordmark .w1{color:var(--color-ink)}.topbar-wordmark .w2{color:var(--color-accent)}.topbar-tag{letter-spacing:.06em;color:var(--color-accent);border:1px solid color-mix(in oklch, var(--color-accent) 45%, transparent);border-radius:999px;padding:3px 9px;font-size:10.5px;font-weight:700}.topbar-nav{gap:22px;font-size:13.5px;display:flex}.topbar-nav a{color:color-mix(in oklch, var(--color-ink) 65%, transparent);font-weight:600}.topbar-nav a:hover{color:var(--color-ink);text-decoration:none}.topbar-user{color:var(--color-muted);align-items:center;gap:14px;font-size:12.5px;display:flex}.topbar-user a{border:1px solid color-mix(in oklch, var(--color-ink) 22%, transparent);height:34px;color:var(--color-ink);border-radius:.625rem;justify-content:center;align-items:center;padding:0 14px;font-size:12.5px;font-weight:600;display:inline-flex}.topbar-user a:hover{border-color:var(--color-accent);color:var(--color-accent);text-decoration:none}.page{max-width:1100px;margin:0 auto;padding:1.5rem}.apelaciones-container{box-sizing:border-box;max-width:1216px;margin:0 auto;padding:0 32px}.apelaciones-page{min-height:calc(100vh - 72px);padding:20px 0 32px}.card{background:var(--color-card);border:1px solid var(--color-border);border-radius:1rem;margin-bottom:1.25rem;padding:18px}.landing{text-align:center;max-width:420px;margin:4rem auto}.btn{border:1px solid var(--color-accent);background:var(--color-accent);color:var(--color-accent-ink);cursor:pointer;border-radius:.625rem;padding:.55rem 1.1rem;font-size:.95rem;font-weight:700;text-decoration:none;display:inline-block}.btn:hover{background:var(--color-accent-hover);text-decoration:none}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-secondary{border-color:var(--color-border);color:var(--color-ink);background:0 0}.btn-secondary:hover{border-color:var(--color-ink);background:0 0}.btn-danger{background:var(--status-error-border);border-color:var(--status-error-border);color:var(--status-error-ink)}.error-banner{background:var(--status-error-bg);border:1px solid var(--status-error-border);color:var(--status-error-ink);border-radius:.625rem;margin-bottom:1rem;padding:.75rem 1rem}.filter-bar{flex-wrap:wrap;align-items:flex-end;gap:14px;margin-bottom:20px;display:flex}.field{flex-direction:column;gap:5px;font-size:12px;display:flex}.field label{color:var(--color-label);font-weight:600}.field-check{flex-direction:row;align-items:center}.field-check label{color:var(--color-ink);cursor:pointer;white-space:nowrap;align-items:center;gap:7px;font-size:12.5px;display:flex}.field-check input[type=checkbox]{width:16px;height:16px;accent-color:var(--color-accent);cursor:pointer;padding:0}input,select,textarea{font:inherit;border:1px solid var(--color-border);background:var(--color-card);color:var(--color-ink);border-radius:.625rem;padding:8px 11px;font-size:13.5px}input::placeholder{color:var(--color-label)}textarea{resize:vertical}table{border-collapse:separate;border-spacing:0;background:var(--color-card);border:1px solid var(--color-border);border-radius:1rem;width:100%;overflow:hidden}th,td{text-align:left;border-bottom:1px solid var(--color-border);vertical-align:top;padding:12px 14px;font-size:13px}tbody tr:last-child td{border-bottom:none}th{background:color-mix(in oklch, var(--color-ink) 4%, transparent);text-transform:uppercase;letter-spacing:.04em;color:var(--color-label);font-size:11px;font-weight:700}tr.ticket-row,tr.appeal-row{cursor:pointer}tr.ticket-row:hover,tr.appeal-row:hover{background:color-mix(in oklch, var(--color-accent) 6%, transparent)}tr.appeal-row.claimed{background:color-mix(in oklch, var(--status-warning-bg) 55%, transparent)}tr.appeal-row.claimed:hover{background:color-mix(in oklch, var(--status-warning-bg) 80%, transparent)}.badge{white-space:nowrap;text-transform:uppercase;letter-spacing:.02em;border:1px solid #0000;border-radius:999px;padding:3px 10px;font-size:11px;font-weight:700;display:inline-block}.badge-status-open,.badge-status-reopened{background:color-mix(in oklch, var(--color-accent) 16%, transparent);border-color:color-mix(in oklch, var(--color-accent) 40%, transparent);color:var(--color-accent)}.badge-status-in_progress{background:var(--status-warning-bg);border-color:var(--status-warning-border);color:var(--status-warning-ink)}.badge-status-waiting_customer{background:color-mix(in oklch, var(--color-support) 20%, transparent);border-color:color-mix(in oklch, var(--color-support) 40%, transparent);color:var(--color-support)}.badge-status-resolved,.badge-status-closed{background:var(--status-success-bg);border-color:var(--status-success-border);color:var(--status-success-ink)}.badge-status-under_review{background:var(--status-warning-bg);border-color:var(--status-warning-border);color:var(--status-warning-ink)}.badge-status-rejected{background:var(--status-error-bg);border-color:var(--status-error-border);color:var(--status-error-ink)}.badge-priority-low{background:color-mix(in oklch, var(--color-ink) 8%, transparent);border-color:var(--color-border);color:var(--color-muted)}.badge-priority-normal{background:color-mix(in oklch, var(--color-accent) 16%, transparent);border-color:color-mix(in oklch, var(--color-accent) 40%, transparent);color:var(--color-accent)}.badge-priority-high{background:var(--status-warning-bg);border-color:var(--status-warning-border);color:var(--status-warning-ink)}.badge-priority-urgent{background:var(--status-error-bg);border-color:var(--status-error-border);color:var(--status-error-ink)}.badge-reason{background:color-mix(in oklch, var(--color-ink) 8%, transparent);border-color:var(--color-border);color:var(--color-muted);font-weight:600}.badge-reason-fraud{background:var(--status-error-bg);border-color:var(--status-error-border);color:var(--status-error-ink)}.badge-verified{background:var(--status-success-bg);border-color:var(--status-success-border);color:var(--status-success-ink);font-size:10px}.badge-role{background:color-mix(in oklch, var(--color-ink) 10%, transparent);border-color:var(--color-border);color:var(--color-muted);font-size:10px}.thread{flex-direction:column;gap:10px;margin:1rem 0;display:flex}.msg{background:color-mix(in oklch, var(--color-ink) 6%, transparent);border-radius:.75rem;max-width:75%;padding:10px 14px}.msg-meta{color:var(--color-label);margin-bottom:4px;font-size:11px}.msg-agent{background:color-mix(in oklch, var(--color-accent) 14%, transparent);align-self:flex-end}.msg-customer{background:color-mix(in oklch, var(--color-ink) 6%, transparent);align-self:flex-start}.msg-internal{background:var(--status-warning-bg);border:1px dashed var(--status-warning-border)}.msg-system{max-width:90%;color:var(--color-muted);text-align:center;background:0 0;align-self:center;padding:.2rem 0;font-size:.8rem}.internal-badge{color:var(--status-warning-ink);text-transform:uppercase;margin-left:.4rem;font-size:.7rem;font-weight:700;display:inline-block}.form-grid{grid-template-columns:1fr 1fr;gap:1rem;display:grid}.form-grid .field-full{grid-column:1/-1}.actions-row{flex-wrap:wrap;align-items:center;gap:.75rem;margin-top:.75rem;display:flex}.muted{color:var(--color-muted);font-size:12.5px}.subtitle{color:var(--color-muted);margin:4px 0 22px;font-size:13.5px}.detail-grid{grid-template-columns:repeat(3,1fr);gap:.75rem 1.5rem;margin-bottom:.75rem;display:grid}.detail-grid dt{text-transform:uppercase;letter-spacing:.02em;color:var(--color-label);margin:0;font-size:.7rem}.detail-grid dd{margin:.1rem 0 0;font-size:.95rem}.back-link{color:var(--color-accent);cursor:pointer;background:0 0;border:none;margin-bottom:12px;padding:0;font-size:13px;font-weight:600;text-decoration:none;display:inline-block}.back-link:hover{text-decoration:underline}.unread-badge{vertical-align:middle;color:var(--color-accent);margin-left:6px;display:inline-flex;position:relative;top:-1px}.unread-badge .dot{background:var(--status-error-ink);border:1.5px solid var(--color-card);border-radius:50%;width:7px;height:7px;position:absolute;top:-3px;right:-3px}.claimed-by{color:var(--status-warning-ink);align-items:center;gap:6px;font-weight:600;display:inline-flex}.claimed-dot{background:var(--status-warning-ink);border-radius:50%;flex-shrink:0;width:7px;height:7px}.legend{color:var(--color-muted);align-items:center;gap:7px;font-size:12px;display:inline-flex}.claim-link{color:var(--color-ink);font-weight:600;text-decoration:none}.claim-link:hover{color:var(--color-accent);text-decoration:none}.claim-snippet{color:var(--color-muted);text-overflow:ellipsis;white-space:nowrap;max-width:220px;margin-top:2px;font-size:12px;font-weight:400;display:block;overflow:hidden}.appeal-header{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;margin-bottom:18px;display:flex}.header-left{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.header-id{font-family:var(--font-heading);font-size:17px;font-weight:700}.header-priority{color:var(--status-error-ink);font-size:12.5px;font-weight:600}.header-actions{flex-wrap:wrap;gap:10px;display:flex}.btn-resolve-buyer{background:var(--status-success-border);height:38px;color:var(--status-success-ink);cursor:pointer;border:none;border-radius:.625rem;align-items:center;padding:0 16px;font-size:12.5px;font-weight:700;display:inline-flex}.btn-resolve-buyer:hover:not(:disabled){background:color-mix(in oklch, var(--status-success-border) 80%, white)}.btn-resolve-seller{border:1px solid var(--color-border);background:color-mix(in oklch, var(--color-ink) 8%, transparent);height:38px;color:var(--color-ink);cursor:pointer;border-radius:.625rem;align-items:center;padding:0 16px;font-size:12.5px;font-weight:700;display:inline-flex}.btn-resolve-seller:hover:not(:disabled){border-color:var(--color-ink)}.btn-escalate{border:1px solid var(--status-error-border);height:38px;color:var(--status-error-ink);cursor:pointer;background:0 0;border-radius:.625rem;align-items:center;padding:0 16px;font-size:12.5px;font-weight:700;display:inline-flex}.btn-escalate:hover:not(:disabled){background:var(--status-error-bg)}button:disabled{opacity:.55;cursor:not-allowed}.claim-chip{background:var(--status-warning-bg);border:1px solid var(--status-warning-border);color:var(--status-warning-ink);border-radius:999px;align-items:center;gap:6px;padding:4px 11px;font-size:11px;font-weight:700;display:inline-flex}.claim-chip-dot{background:var(--status-warning-ink);border-radius:50%;width:6px;height:6px}.claim-release-btn{font:inherit;color:var(--color-muted);cursor:pointer;background:0 0;border:none;padding:0;font-size:11.5px;font-weight:600;text-decoration:underline}.claim-release-btn:hover{color:var(--color-ink)}.btn-take{border:1px solid var(--status-warning-border);height:32px;color:var(--status-warning-ink);cursor:pointer;background:0 0;border-radius:999px;align-items:center;gap:6px;padding:0 14px;font-size:11.5px;font-weight:700;display:inline-flex}.btn-take:hover:not(:disabled){background:var(--status-warning-bg)}.columns{grid-template-columns:280px 1fr 300px;align-items:start;gap:18px;display:grid}.columns-history{grid-template-columns:280px 1fr;align-items:start;gap:18px;margin-top:28px;display:grid}@media (max-width:960px){.columns,.columns-history{grid-template-columns:1fr}}.profile-card{margin-bottom:16px}.profile-head{justify-content:space-between;align-items:flex-start;gap:8px;display:flex}.profile-id{align-items:center;gap:10px;display:flex}.avatar-circle{width:38px;height:38px;font-family:var(--font-heading);color:var(--color-accent-ink);background:linear-gradient(135deg, var(--color-accent), color-mix(in oklch, var(--color-accent) 35%, var(--color-bg)));border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:13px;font-weight:700;display:flex}.profile-name{align-items:center;gap:6px;font-size:14px;font-weight:700;display:flex}.profile-registered{color:var(--color-label);margin-top:2px;font-size:11px}.stat-list{margin-top:12px}.stat-row{border-top:1px solid var(--color-border);justify-content:space-between;align-items:center;padding:7px 0;font-size:12.5px;display:flex}.stat-row:first-child{border-top:none}.stat-row .k{color:var(--color-label)}.stat-row .v{color:var(--color-ink);font-weight:700}.btn-jump{border:1px solid var(--color-border);width:100%;height:38px;color:var(--color-muted);cursor:pointer;box-sizing:border-box;background:0 0;border-radius:.625rem;justify-content:center;align-items:center;gap:7px;margin-top:4px;font-size:12px;font-weight:700;text-decoration:none;display:inline-flex}.btn-jump:hover{border-color:var(--color-accent);color:var(--color-accent);text-decoration:none}.btn-jump-up{border:1px solid var(--color-border);height:38px;color:var(--color-muted);cursor:pointer;background:0 0;border-radius:.625rem;align-items:center;gap:7px;padding:0 16px;font-size:12px;font-weight:700;text-decoration:none;display:inline-flex}.btn-jump-up:hover{border-color:var(--color-accent);color:var(--color-accent);text-decoration:none}.discussion-card,.history-card{flex-direction:column;padding:0;display:flex;overflow:hidden}.discussion-head,.history-head{border-bottom:1px solid var(--color-border);padding:16px 18px}.history-head,.discussion-head-row{justify-content:space-between;align-items:center;display:flex}.discussion-tag{color:var(--color-label);font-size:11px;font-weight:600}.history-tag{letter-spacing:.03em;color:var(--color-label);background:color-mix(in oklch, var(--color-ink) 8%, transparent);border-radius:999px;padding:3px 9px;font-size:10.5px;font-weight:700}.discussion-sub{color:var(--color-muted);margin-top:3px;font-size:11.5px}.discussion-card .thread,.history-thread{flex-direction:column;gap:10px;margin:0;padding:16px 18px;display:flex}.msg-block{border-radius:.75rem;padding:10px 14px}.msg-block.buyer{background:color-mix(in oklch, var(--color-ink) 6%, transparent)}.msg-block.seller{background:color-mix(in oklch, var(--color-accent) 12%, transparent)}.msg-block.support,.msg-block.agent{background:color-mix(in oklch, var(--color-support) 16%, transparent);border:1px solid color-mix(in oklch, var(--color-support) 35%, transparent)}.msg-block.system{text-align:center;background:0 0}.msg-head{align-items:baseline;gap:8px;margin-bottom:4px;display:flex}.msg-name{color:var(--color-ink);font-size:12.5px;font-weight:700}.msg-role{letter-spacing:.03em;border-radius:999px;padding:1px 7px;font-size:9.5px;font-weight:700}.msg-role.buyer{color:var(--color-muted);background:color-mix(in oklch, var(--color-ink) 12%, transparent)}.msg-role.seller{color:var(--color-accent);background:color-mix(in oklch, var(--color-accent) 20%, transparent)}.msg-role.support,.msg-role.agent{color:var(--color-support);background:color-mix(in oklch, var(--color-support) 24%, transparent)}.msg-time{color:var(--color-label);margin-left:auto;font-size:11px}.msg-body{color:var(--color-ink);font-size:13.5px;line-height:1.5}.composer{border:1px solid color-mix(in oklch, var(--color-support) 45%, var(--color-border));background:color-mix(in oklch, var(--color-support) 8%, var(--color-bg));border-radius:999px;align-items:center;gap:8px;margin:4px 18px 18px;padding:6px 8px 6px 16px;display:flex}.composer input{color:var(--color-ink);font:inherit;background:0 0;border:none;outline:none;flex-grow:1;padding:8px 0;font-size:13.5px}.composer-send{background:var(--color-support);color:#0c0912;color:lab(2.91676% 2.07787 -3.96606);cursor:pointer;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;display:flex}.composer-send:disabled{opacity:.4;cursor:not-allowed}.side-card{margin-bottom:16px}.side-card h2{margin-bottom:4px;font-size:13px}.kv-row{justify-content:space-between;align-items:baseline;gap:10px;padding:6px 0;font-size:12.5px;display:flex}.kv-row .k{color:var(--color-label)}.kv-row .v{color:var(--color-ink);text-align:right;font-weight:700}.attachment-row{border-top:1px solid var(--color-border);align-items:center;gap:10px;padding:9px 0;display:flex}.attachment-row:first-of-type{border-top:none}.attachment-icon{background:color-mix(in oklch, var(--color-accent) 16%, transparent);width:30px;height:30px;color:var(--color-accent);border-radius:.5rem;flex-shrink:0;justify-content:center;align-items:center;font-size:9px;font-weight:700;display:flex}.attachment-name{color:var(--color-ink);font-size:12.5px;font-weight:600}.attachment-sub{color:var(--color-label);font-size:11px}.attachment-dl{color:var(--color-muted);margin-left:auto;font-size:12px}.activity-item{border-left:2px solid var(--color-border);padding-bottom:14px;padding-left:16px;position:relative}.activity-item:last-child{border-left-color:#0000;padding-bottom:0}.activity-dot{background:var(--color-accent);border-radius:50%;width:8px;height:8px;position:absolute;top:2px;left:-5px}.activity-title{color:var(--color-ink);font-size:12.5px;font-weight:700}.activity-time{color:var(--color-label);float:right;font-size:10.5px}.activity-desc{color:var(--color-muted);margin-top:2px;font-size:11.5px}